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How do I mail a paper document to an owner?

First, make every effort to try to get the owner to accept the document by email. We prefer to do everything electronically, as this is cheaper for both us and the owner. That said, if the owner is insistent on a physical copy being mailed to them, you can submit this form on the...
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How do I find out if we have a resident's Social Security Number (SSN) and Date of Birth (DOB)?

Finding whether we have a resident's date of birth is easy! Here are some simple steps, and a video below will walk you through it:Go to the building/unit in Propertyware.Select "View Lease" about halfway down the page.Click the "Summary" tab on the lease....
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How do I reset an Owner's Owner Portal access?

We activate access to the Owner Portal when we set up an owner's account, but sometimes they need the access reset because they forgot their password.To do this, follow these steps:Go to the owner's portfolio in Propertyware.Under the Owner contacts on the portfolio, clic...
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Steady Owner Benefits Package Questions

What do we do with the following items from Steady for the Owner Benefits Package (OBP)?Monthly OBP Reporting - this is just a confirmation report that comes from Steady every month showing what properties are enrolled. The data is pulled directly from Propertyware, so no action ...
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What is Revolution's NARPM Participation Bonus Program?

Revolution is a major supporter of the National Association of Residential Property Managers (NARPM). NARPM is our industry trade organization, and being involved has definitely helped us to grow and improve the business. With that in mind, Revolution has instituted a program for...
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How do I edit the ledger charges and autocharges for a lease that are incorrect?

You will need to complete the following steps:Correct the charges on the ledger:Remove any payment applications to the incorrect charges on the resident's ledger.Edit the incorrect charge amounts on the resident's ledger.Delete the late fee if it is was incorrect.Apply an...
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