Tenant FAQ

I'm a tenant, and I couldn't meet with the CEO or Broker; why not?

If you walked into the office and asked to speak with the CEO or Broker, chances are that the Office Manager or one of our other staff members informed you that you could not meet with them without an appointment. There are several reasons for this:The Broker is rarely in the off...

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Can I get a paper lease renewal for signature?

By default, when it comes time for lease renewal, Revolution will send you an electronic lease renewal for signature. All you need to do is click the link in the email and type your name and confirm for electronic signature. However, if you want a paper lease for signature,...

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How can I request a rent credit or abatement?

Rent credits are very rare things. So, to get started, let's talk about situations where Revolution is not able to approve rent credits:We cannot approve a rent credit for repairs that take a reasonable amount of time to complete. What is "reasonable" depends u...

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Clogged Drains, Pipes, & Septic Systems

Generally, if a drain, pipe, or septic system gets clogged in your rental property, it is your responsibility to clear the clog. If you'd like, you can submit a service request and we can send our vendor to clear it, but you will be responsible for the vendor's bill....

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Why did I get charged for a repair bill?

In general, the responsibility for paying for repairs on a rental property is the landlord's. However, there are some exceptions to this:Clogged pipesBroken windowsPest control (with the exception of rodents and termites)Things the tenant brokeCosmetic issues that aren't ...

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How can I pay my rent?

There are several ways that you can make payments on your lease:Set up automatic monthly payments to be withdrawn from your checking account; this can be set up on your Resident Portal; there is no additional charge using this method of payment, and this is the preferred methodSe...

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What is the Resident Benefits Package (RBP)?

Every Revolution resident who is on one of our standard lease agreements is automatically enrolled in our Resident Benefits Package (RBP). The RBP includes a series of different benefits, including:Renter's liability and personal belongings insurance coverage ($100k liability...

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Why did I get an Inspection Non-Compliance Fee?

Every tenant on our standard lease agreement is required to get an interior inspection of the property done by our inspection vendor at least once a year. Some of our landlord clients require a second yearly inspection. We send these inspection orders off to our third-party inspe...

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How to Add a Pet to a Lease

Normally a tenant will get a pet approved as part of the application process when first moving into a rental home. However, sometimes a tenant wants to get a pet approved after they've already moved into a home, so we wanted to make sure that there was a clear process to be f...

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Can I cancel my notice to vacate?

If you've already given the notice to vacate, then you may be able to cancel that and remain in the property, depending upon the circumstances. Ultimately, the decision has to be made by Revolution Rental Management based upon whether anyone else has applied for the property...

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