Tenant FAQ

Can I eliminate my security deposit waiver fee?

Once you have selected the security deposit waiver option when you request your original lease, you are locked in to paying the waiver fee for at least the move-in month. However, at any point after that, you are able to convert from the waiver option to a traditional secur...

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Can I remove a pet from my lease?

Sadly, we eventually have to say goodbye to a pet. When that happens, you'll probably want to remove the pet from your lease. Of course, in order to protect the landlord, we have to go through a bit of a process to do that. Here's how it works:Submit this form to request ...

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Can a tenant be removed from the lease?

So you originally had more than one person on your lease, but now one (or more) of the people need to be removed? No problem! We can (probably) handle that for you. Here's how that works:You must fill out a lease form requesting to remove the tenant from the lease.The remain...

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How do I dispute charges on my move-out statement?

On move-out, you will be charged for any damage to the property that was not "normal wear and tear;" any unpaid rent, fees, or other amounts from the term of your lease that you did not pay prior to move-out; and a Security Deposit Coordination Admin Fee if we have to ...

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How can I buy the property I'm renting

While we can't always guarantee that a landlord will be interested in selling you the home that you're renting, it is certainly a possibility. However, there are some steps that you'll need to take first:Figure out what you want to offer for the property. You should s...

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I'm a tenant, and I couldn't meet with the CEO or Broker; why not?

If you walked into the office and asked to speak with the CEO or Broker, chances are that the Office Manager or one of our other staff members informed you that you could not meet with them without an appointment. There are several reasons for this:The Broker is rarely in the off...

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Can I get a paper lease renewal for signature?

By default, when it comes time for lease renewal, Revolution will send you an electronic lease renewal for signature. All you need to do is click the link in the email and type your name and confirm for electronic signature. However, if you want a paper lease for signature,...

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How can I request a rent credit or abatement?

Rent credits are very rare things. So, to get started, let's talk about situations where Revolution is not able to approve rent credits:We cannot approve a rent credit for repairs that take a reasonable amount of time to complete. What is "reasonable" depends u...

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Clogged Drains, Pipes, & Septic Systems

Generally, if a drain, pipe, or septic system gets clogged in your rental property, it is your responsibility to clear the clog. If you'd like, you can submit a service request and we can send our vendor to clear it, but you will be responsible for the vendor's bill....

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Why did I get charged for a repair bill?

In general, the responsibility for paying for repairs on a rental property is the landlord's. However, there are some exceptions to this:Clogged pipesBroken windowsPest control (with the exception of rodents and termites)Things the tenant brokeCosmetic issues that aren't ...

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