Tenant FAQ

How Do I Get a Mailbox Key?

With properties that have a mailbox key (usually condo buildings or other large developments), we usually have a key that we provide at move-in, but there are some cases when we don’t have a key, usually because the property owner never had one for whatever reason. When th...

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How Does the Move-Out Process Work for Residents?

We’re sorry to see you go, but we hope you’ve enjoyed your rental property! When it’s time to move out and move on, we know things can be confusing about the process for the end of your lease, so we wanted to prepare this article that would explain everything.Fi...

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What do we do when we receive mail for the landlord?

We always advise our landlord clients to make sure that they have mail forwarding setup, but sometimes they forget, or mail just slips through the cracks and the post office and still gets delivered to you at the rental home. When this happens, please let us know by sending us an...

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What are my lease renewal options?

Our standard lease requires two full calendar months’ notice if you decide to terminate your lease and vacate the property at the lease's end. But if you don't intend to vacate, you essentially have three different options:Renew your lease at a full 12-month term at...

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How to submit a Pest Control Request on the PestShare's website from your smartphone

Pest control is an essential aspect of maintaining a clean and healthy environment. Whether you're dealing with insects, rodents, or other pests, it's crucial to take immediate action to prevent infestations. If you're unsure about how to submit a pest control request...

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Can I swap out a different resident on my lease?

Sometimes one person on a lease needs to move out and replace themselves with another tenant; here's how that work.So you need to swap out a new tenant for someone who was on the original lease? No problem! We can (probably) handle that for you. Here's how that works:You ...

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How does Revolution's utility billing process work?

Revolution likes to keep all utilities in our name so that we can ensure that the utilities do not get disconnected, which can cause property damage. This also reduces work for both you and us during move-in and move-out so that the utilities don't need to be switched in...

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I was billed twice for a utility bill by mistake; what should I do?

As you can imagine, when we're processing so many utility bills for all of our rental properties every month, occasionally a utility payment gets delayed in the mail, the utility company misapplies a payment to the wrong account, etc.. When that happens, we usually get a phon...

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I missed the deadline to give notice to vacate; what can I do?

Your lease likely requires you to give two (2) full calendar months' notice to vacate. In other words, if your lease ends on December 31st, you would have to give notice no later than October 31st. So what happens if you need to move out, but you missed your deadline? Revolut...

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How much notice is required to not renew my lease?

If you don't want to renew your lease agreement, you have to provide two (2) full calendar months' notice. That means if your lease expires at the end of December, you have to provide notice before November 1st, and your notice must be in writing. The best way to giv...

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